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Contact us

If you’d like to know more about joining our adviser network, you can contact one of our Business Growth Specialists.

How our team can help you

Apogee’s Business Growth Specialists are committed to helping you to open the doors to Apogee’s licensee offer and extensive suite of services to help you achieve your business goals and objectives.

Representing all the licensees in MLC's network (including Apogee, Garvan, Godfrey Pembroke, MLC FP and Meritum), our team will work with you to find the licensee that's right for you and your business.


They can use their extensive industry experience to help you:

  • Understand the licensee landscape
  • Review your business options at any stage of the business lifecycle
  • Optimise your business outcomes.


Contact one of our specialists for a confidential discussion

Daryl Stout

Daryl Stout

M: 0404 845 748
E: daryl.e.stout@mlc.com.au

VIC, TAS, SA

Daryl Stout

Stephen Carton

M: 0417 767 970
E: Stephen.Carton@nab.com.au

QLD/NT

Charles Smith

Charles Smith

M: 0412 605 890
E: charles.x.smith@mlc.com.au

NSW

If you're an adviser, accountant or mortgage broker looking to join the Apogee network, please call one of our Business Growth Specialists.

If you have a general enquiry, and would like someone to contact you, please send us an email.

 

Complaint resolution guide for customers

What do I do if I have a Complaint?

If you have a complaint about the service or advice you have received, please contact us and let us know. You can submit your complaint either in writing or verbally, below is our specialised complaint team’s contact details:

Advice Dispute Resolution
Level 2, 105-153 Miller St
North Sydney, NSW 2060

Ph: 1800 611 950 (TOLL FREE)
Email: Advice.Complaints@nab.com.au

We aim to respond to your complaint in writing within 45 days, if you are unhappy with our response you may wish to contact our Customer Advocate or the Australian Financial Complaints Authority (AFCA).

What if I’m still not satisfied?

You may wish to contact the Customer Advocate, Wealth, if you have concerns about how we managed your complaint:

Ph: 1800 093 038
Email: wealth.customer.advocate@nab.com.au

If your concern remains unresolved

If your concerns haven't been resolved to your satisfaction, or we haven't responded to you within 45 days, you can lodge a complaint with the Australian Financial Complaints Authority, or AFCA. AFCA provides fair and independent financial services complaint resolution that's free to consumers.

Website: afca.org.au
Email: info@afca.org.au
Telephone: 1800 931 678 (free call)
In writing to: Australian Financial Complaints Authority, GPO Box 3, Melbourne, VIC, 3001

Time limits may apply to lodge a complaint with AFCA, so you should act promptly. You can check the AFCA website to find out if a  time limit applies or when the time limit relevant to your circumstances expires.