If you’d like to know more about joining our adviser network, you can contact our Recruitment Specialist.
If you have a general enquiry, and would like someone to contact you, please send us an email.
What do I do if I have a Complaint?
If you have a complaint about the service or advice you have received, please contact us and let us know. You can submit your complaint either in writing or verbally, below is our specialised complaint team’s contact details:
Advice Dispute Resolution
Level 2, 105-153 Miller St
North Sydney, NSW 2060
Ph: 1800 611 950 (TOLL FREE)
We aim to respond to your complaint in writing within 45 days.
If your concern remains unresolved
If your concerns haven't been resolved to your satisfaction, or we haven't responded to you within 45 days, you can lodge a complaint with the Australian Financial Complaints Authority, or AFCA. AFCA provides fair and independent financial services complaint resolution that's free to consumers.
Time limits may apply to lodge a complaint with AFCA, so you should act promptly. You can check the AFCA website to find out if a time limit applies or when the time limit relevant to your circumstances expires.